Help Center

Because shipping couriers cannot guarantee holiday delivery for any orders this holiday season, we recommend placing orders by the following dates to give your products the best chance to deliver by 12/24. 

Domestic:

Standard Flat Rate - December 8th, 2021

Ground - December 13th, 2021

2 Day - December 16th, 2021

International:

International Expedited - December 16th, 2021

Flate Rate International - November 25th, 2021

We proudly ship using UPS carbon neutral.

We ship all merchandise out of the United States. If you are ordering internationally you may be subject to customs fees and fulfillment delays.

We're aware the cost to ship RIC3 products is prohibitive to international customers. While we wish international shipping was more affordable it is a top priority of ours to provide more affordable rates in 2022.

Please read product descriptions carefully as some items in the store are on preorder and will have delayed ship times. A product that is on preorder can be identified as such in the product description.

If you have any questions, please email us at shop@danielricciardo.com

Please email our customer service line at shop@danielricciardo.com and provide your order number and email used at checkout. 

The refund/exchange policy is different for each product on the site. The return policies for each product is stated in the product description. In the event that item is eligible for a refund/exchange we you will be provided with an option to return for store credit, return for an exchange or return for a refund.   Note that if you select return for a refund you will still be charged for the shipping costs associated with the product. Customers are also responsible for covering the costs of shipping back to our facilities.

We process orders very quickly in order to ensure the fastest delivery possible. If your order has not started the fulfilment process, we will do our best to accommodate all requests including size changes, address changes or order cancellations. Once your order has gone into fulfilment, we cannot make any changes.

Please check all information very carefully before placing your order. If you discover a mistake with your address, please contact us ASAP and include the correct address in your email to us.

When your order is placed you should receive an order confirmation via email or phone, depending on which contact info you entered at checkout.

If you didn’t receive a confirmation, please contact us at shop@danielricciardo.com

Once your order ships, you will receive a shipping confirmation email or text with tracking info.

Most items for sale in the store will ship within one day of placing your order.

Occasionally we will offer products as pre-orders. Pre-orders are indicated in the product description and will ship according to the time to produce after the pre-order window is complete.

Once your order is shipped, delivery time will be determined by the method you chose.

Due to COVID-19, we are seeing some delays in the following: Production of on-demand products Fulfillment of inventory orders Transit times with shipping carriers International orders are subject to delays in customs of the destination country. Many countries are quarantining packages for 3 days prior to final delivery to the customer. The partners we use to power our store are taking every precaution to protect the health and safety of their workers, while working hard to continue producing and fulfilling orders from the store. Additionally, shipping carriers like UPS, DHL and USPS are experiencing unprecedented strain on their services. We really appreciate your patience in receiving your orders and are happy to answer any questions you may have. Please email shop@danielricciardo.com for info regarding your order.

Yes, sometimes we ship our items from multiple facilities. Because of this you may receive your order in separate shipments and on different days.

If your tracking shows “No results” that likely means your order has recently been shipped and will scan in its first update within 36-48 hours. If your tracking shows “No results” for more than 72 hours (not including weekends) please let us know.

Sometimes a package will be marked as delivered before it actually is. That being said, we recommend waiting 2-3 days after the last status update (not including weekends) to give the package time to complete the delivery.

We also recommend doing the following within 36 hours of expected delivery:

• Look for a notice of attempted delivery

• Look around the delivery location for your package

• See if someone else accepted the delivery

• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

Please let us know if you haven’t received your package after 3 days without a status update.

If your order is being returned to sender for any reason such as: 

• Refused

• Unclaimed

• Not called for

• Denied Due to Customs Charges

• Incomplete / Insufficient Address entered at checkout

Please contact shop@danielricciardo.com

Shipping charges do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country and we are not responsible for these fee. We're unable to supply estimated duties and taxes as this information will vary by country.

As the Importer of Record, you are responsible for any of these charges or others imposed by your country and you must comply with all laws and regulations of the country in which you are receiving the goods. Contact your local customs office for information on what these charges may be.

Please double check your shipping address for accuracy prior to placing your order. We use DHL as our international shipping provider which hands shipments off to the country’s postal provider once the shipment has cleared customs. In some countries additional tracking info is not available once handed off to local carriers.

If your order is delayed it may be held in customs for processing and take more up to six weeks to arrive. Any unclaimed packages will be returned to the manufacturer and not eligible for reshipment or refund. We recommended contacting your local customs officials for assistance.

First off, we apologize! Please check your order confirmation to make sure you received something different than what you ordered.

If you received the wrong item, size or color please email shop@danielricciardo.com with your name, order # and an image of the incorrect product. 

Sizing varies across our products. Please consult the sizing chart on each product page. Some products won’t have sizing charts but will include size recommendations in the product description.

If the item doesn’t fit as hoped, contact us with your order number and we can provide exchange instructions if your item is eligible for an exchange. 

Please note that any costs associated with an exchange are the responsibility of the customer.

Follow the instructions on each label. In general machine wash cold after turning item in side out to protect the printed design. Most apparel items are pre-shrunk so tumble dry on low or hang dry to avoid any additional shrinking.