Please visit our returns center here and provide your order number and email used at checkout.
The refund/exchange policy is different for each product on the site. The return policies for each product is clearly stated in the product description. In the event that your item is eligible for a refund/exchange we you will be provided with an option to return for store credit, return for an exchange or return for a refund.
Note that if you select return for a refund you will still be charged for the shipping costs associated with the product. Customers are also responsible for covering the costs of shipping back to our facilities.